How do I escalate support issues?
If initial support doesn’t resolve your issue, you can escalate to our management team who will review the situation and work directly with you for resolution.
Archives: FAQs
Can you repair damaged uniforms?
Depending on the damage type and severity, we may be able to offer repair services for uniforms, especially for valuable custom pieces or vintage designs.
Do you offer lifetime support?
While we don’t offer lifetime warranties, we provide ongoing support for reorders, repairs when possible, and advice on care and maintenance of your garments.
What about damaged shipments?
Report damaged shipments immediately with photos. We work with carriers to file claims and will replace or repair damaged items based on the extent of damage.
Do you provide size exchanges?
For stocked items, we may accommodate size exchanges within 30 days if items are unworn and in original condition. Custom items require special consideration.
Can I get receipt confirmations?
Yes, we provide confirmation receipts for all payments received, including wire transfer confirmations and detailed transaction records for your accounting needs.
What exchange rate do you use?
We use current market exchange rates at the time of quotation or invoicing. For long-term projects, we can discuss fixing exchange rates to protect against currency fluctuations.
Do you accept letters of credit?
Yes, for large orders, we can work with letters of credit through established international banks, providing security for both parties in major transactions.
Can educational institutions get special payment terms?
Yes, we understand educational budget cycles and can work with schools and universities on payment terms that align with their fiscal years and budget processes.
Do you offer purchase order terms?
Yes, established customers and institutions can arrange purchase order terms with approved credit applications and established business relationships.