Frequently Asked Questions

Find answers to common questions about our custom apparel manufacturing services, processes, and policies. Can't find what you're looking for? Contact us directly.

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Payment & Billing

20 Questions

Do you accept letters of credit?

Yes, for large orders, we can work with letters of credit through established international banks, providing security for both parties in major transactions.

What exchange rate do you use?

We use current market exchange rates at the time of quotation or invoicing. For long-term projects, we can discuss fixing exchange rates to protect against currency fluctuations.

Can I get receipt confirmations?

Yes, we provide confirmation receipts for all payments received, including wire transfer confirmations and detailed transaction records for your accounting needs.

Do you offer financing options?

While we don't directly provide financing, we can work with your financial institutions or provide documentation needed for business financing of your orders.

Can non-profits get payment assistance?

We may offer extended payment terms or other considerations for qualified non-profit organizations, youth programs, and charitable causes on a case-by-case basis.

What about government purchase orders?

Yes, we work with government entities and can accommodate government purchase order processes, required documentation, and compliance requirements.

Do you provide cost breakdowns?

Yes, we can provide detailed cost breakdowns showing materials, labor, printing, setup, and other components for transparency and budget planning.

Can I get volume commitment pricing?

Yes, for customers committing to annual volumes or multiple orders, we can provide special volume pricing that rewards your commitment with better rates.

What payment methods do you accept?

We accept wire transfers (bank transfers) as our primary payment method. This is the most secure and cost-effective way for international transactions. We do not accept PayPal.

Why don't you accept PayPal?

We focus on wire transfers because they offer better security for large transactions, have lower fees for international payments, and provide clearer transaction records for both parties.

Do you require a deposit?

Yes, we typically require a 50% deposit to begin production, with the balance due before shipping. This protects both parties and ensures commitment to the order.

Can I pay in installments?

For large orders, we can arrange payment schedules such as 30% deposit, 30% at production midpoint, and 40% before shipping. Payment terms are negotiable based on order size.

What currencies do you accept?

We primarily work in USD for international transactions, but can also accept EUR, GBP, and other major currencies. Exchange rates are calculated at the time of quotation.

Do you offer credit terms?

For established customers with good payment history, we may offer credit terms. New customers typically start with standard deposit requirements until a business relationship is established.

How do I make a wire transfer?

We provide complete wire transfer instructions including bank details, SWIFT codes, and reference information. Most banks can process international wire transfers, and we guide you through the process.

Are there banking fees?

Wire transfer fees vary by bank, typically $15-50 for the sender. We absorb receiving fees on our end. We provide guidance on minimizing banking costs for international transfers.

Do you provide invoices?

Yes, we provide detailed commercial invoices for all transactions including itemized costs, specifications, and shipping details. These serve as official business records for your accounting.

Can I get a proforma invoice?

Absolutely! We provide proforma invoices before payment for your approval and banking requirements. This shows exact costs, payment instructions, and delivery terms.

Do you offer purchase order terms?

Yes, established customers and institutions can arrange purchase order terms with approved credit applications and established business relationships.

Can educational institutions get special payment terms?

Yes, we understand educational budget cycles and can work with schools and universities on payment terms that align with their fiscal years and budget processes.

Support & Returns

20 Questions

Do you provide size exchanges?

For stocked items, we may accommodate size exchanges within 30 days if items are unworn and in original condition. Custom items require special consideration.

What about damaged shipments?

Report damaged shipments immediately with photos. We work with carriers to file claims and will replace or repair damaged items based on the extent of damage.

Do you offer lifetime support?

While we don't offer lifetime warranties, we provide ongoing support for reorders, repairs when possible, and advice on care and maintenance of your garments.

Can you repair damaged uniforms?

Depending on the damage type and severity, we may be able to offer repair services for uniforms, especially for valuable custom pieces or vintage designs.

How do I escalate support issues?

If initial support doesn't resolve your issue, you can escalate to our management team who will review the situation and work directly with you for resolution.

Do you offer training on garment care?

Yes, we can provide training materials, videos, or consultations on proper care techniques to maximize the life and appearance of your garments.

Can you help with reorder planning?

Yes, we can help analyze your usage patterns and recommend reorder timing, quantities, and inventory management strategies for ongoing uniform needs.

What about emergency replacements?

We understand emergencies happen and can prioritize replacement orders for damaged or lost items when possible, subject to production capacity and material availability.

Do you provide referee/return services?

We don't typically operate referee programs, but can connect customers with qualified uniform managers or provide guidance on uniform program administration.

How do I leave feedback about my experience?

We welcome feedback through email, phone calls, online reviews, or formal surveys. Your feedback helps us improve our products and services continuously.

What is your return policy?

We accept returns for manufacturing defects within 30 days of delivery. Custom items are generally not returnable unless there are quality issues or significant deviations from approved specifications.

Do you offer warranties?

Yes, we provide a quality warranty against manufacturing defects including stitching failures, printing defects, and material flaws under normal use conditions for 6 months from delivery.

How do I report quality issues?

Contact us immediately with photos and descriptions of any quality issues. We investigate all reports promptly and work to resolve problems quickly and fairly.

What if my order is incorrect?

If we ship an incorrect order, we'll arrange return shipping and send the correct items at no charge. We maintain detailed order records to prevent and quickly resolve any errors.

Do you remake defective items?

Yes, we remake any items with manufacturing defects at no charge. We stand behind our quality and will ensure you receive products that meet our high standards.

How long do you keep customer files?

We maintain all customer design files, specifications, and order details for at least 3 years. This ensures easy reordering and consistent quality for future orders.

Do you provide care instructions?

Yes, we provide detailed care instructions with every order including washing temperature, drying recommendations, and tips to maintain color and fit longevity.

Can I cancel my order?

Orders can be cancelled before production begins with deposit refund minus any design or setup work completed. Once production starts, cancellation terms depend on order progress.

How do I contact customer support?

Reach our customer support team at +92-344-4657810 or info@vampiresindustry.com. We respond within 24 hours and are committed to resolving any concerns quickly and professionally.

Do you provide technical support?

Yes, our technical team provides support for design optimization, material selection, printing methods, and any technical questions about your order specifications.

General Information

18 Questions

Do you attend trade shows?

Yes, we participate in international sports and textile trade shows where you can meet our team, see our products, and discuss your requirements in person.

Can I become a sales representative?

We work with qualified sales representatives in various regions. Contact us if you're interested in representing our products and services in your market.

Do you have a catalog?

Yes, we maintain digital catalogs with our product ranges, material options, and design capabilities. Contact us to receive our latest catalog.

Are you environmentally conscious?

Yes, we're committed to environmental responsibility through eco-friendly materials, waste reduction, energy-efficient processes, and sustainable manufacturing practices.

Do you support local communities?

Yes, we actively support local education, sports programs, and community development initiatives in Sialkot and surrounding areas through various programs.

What is Vampires Industry?

Vampires Industry is a leading team apparel and custom uniform manufacturing factory based in Sialkot, Pakistan. We specialize in creating high-quality sports uniforms, custom apparel, and team wear for clients worldwide with over 15 years of manufacturing experience.

Where is your factory located?

Our state-of-the-art manufacturing facility is located at Shahab Pura Road, Near Sehar Marriage Hall, Sialkot 51310, Pakistan. Sialkot is renowned globally as a hub for sports goods and textile manufacturing.

How long have you been in business?

Vampires Industry has been manufacturing premium sports apparel and custom uniforms for over 15 years. We have built a reputation for excellence, quality, and reliability in the international market.

What makes you different from other manufacturers?

We combine traditional craftsmanship with modern technology, offer complete customization, maintain strict quality control, provide competitive pricing, and deliver on time. Our experienced team ensures every product meets international standards.

Do you have international certifications?

Yes, we maintain ISO 9001 quality management certification, OEKO-TEX Standard 100 for textile safety, and WRAP (Worldwide Responsible Accredited Production) certification for ethical manufacturing practices.

What countries do you export to?

We export to over 30 countries worldwide including USA, Canada, UK, Australia, Germany, France, Netherlands, UAE, and many others. We have established reliable shipping partnerships for global delivery.

Can I visit your factory?

Absolutely! We welcome visits from our clients. Please contact us in advance to schedule a factory tour. We'll be happy to show you our production facilities, quality control processes, and meet our team.

Do you have a showroom?

Yes, we have a comprehensive showroom at our factory location where you can see samples of our work, feel material quality, and discuss your requirements with our design team.

What are your business hours?

Our business hours are Monday to Friday: 8:00 AM to 6:00 PM, Saturday: 9:00 AM to 4:00 PM, and we're closed on Sundays. We operate in Pakistan Standard Time (PKT).

How can I contact you?

You can reach us by phone at +92-344-4657810, email us at info@vampiresindustry.com, or visit our factory. We respond to all inquiries within 24 hours during business days.

Do you work with sports teams?

Yes, we work extensively with sports teams of all levels - from youth leagues to professional teams, school teams, club teams, and recreational leagues worldwide.

Can schools and educational institutions order from you?

Absolutely! We provide special pricing and services for schools, colleges, universities, and educational institutions. We understand budget constraints and work accordingly.

Do you work with distributors and retailers?

Yes, we have distributor and retailer programs with special wholesale pricing, minimum quantities, and support for building your sports apparel business.

Products & Services

22 Questions

Do you make swimwear or water sports apparel?

Yes, we manufacture swimwear, water polo uniforms, diving suits, and other aquatic sports apparel using appropriate materials for water sports applications.

Can you make winter sports apparel?

Yes, we manufacture winter sports apparel including base layers, insulated garments, ski team uniforms, and cold-weather sports equipment using appropriate materials.

Do you manufacture protective gear?

We focus on apparel but can manufacture some protective clothing elements. For specialized protective equipment, we can recommend partner manufacturers.

Can you make band and performance uniforms?

Yes, we manufacture band uniforms, dance team outfits, cheerleading uniforms, and performance wear with appropriate styling and functionality.

Do you offer uniform rental programs?

While we primarily focus on manufacturing, we can discuss rental program partnerships for large institutions or recurring events requiring uniform solutions.

What types of apparel do you manufacture?

We manufacture a complete range including basketball uniforms, soccer jerseys, ice hockey gear, baseball uniforms, American football jerseys, volleyball sets, tennis wear, cricket uniforms, hoodies, t-shirts, trousers, joggers, and custom team apparel.

Do you offer custom design services?

Yes, we provide complete custom design services. Our experienced design team can create unique designs based on your specifications, team colors, logos, and branding requirements using the latest design software.

Can you manufacture non-sports apparel?

Absolutely! While we specialize in sports apparel, we also manufacture casual wear, corporate uniforms, promotional clothing, school uniforms, and any custom apparel requirements you may have.

Do you provide sublimation printing?

Yes, we offer full sublimation printing services with vibrant, fade-resistant colors. Sublimation allows for unlimited colors, gradients, and complex designs that won't crack or peel over time.

What printing methods do you use?

We use multiple printing methods including sublimation printing, heat transfer, vinyl cutting, embroidery, screen printing, and digital printing. We recommend the best method based on your design and fabric choice.

Do you offer embroidery services?

Yes, we have advanced embroidery machines and skilled embroiderers who can create premium logos, names, numbers, and designs with various thread types and colors for a professional finish.

Can you add player names and numbers?

Absolutely! We can add individual player names, numbers, positions, and custom text using various methods including embroidery, heat transfer, and sublimation to match your design requirements.

Do you manufacture accessories?

Yes, we manufacture matching accessories including caps, socks, wristbands, headbands, warm-up suits, track pants, shorts, and training gear to complete your team's look.

Can you create matching sets?

Definitely! We specialize in creating complete matching sets including jerseys, shorts, socks, and accessories with coordinated colors, designs, and branding for a professional team appearance.

Do you offer youth and adult sizes?

Yes, we manufacture in all sizes from youth XS to adult 5XL and beyond. We can accommodate any size requirements including custom measurements for the perfect fit.

Do you manufacture goalkeeper uniforms?

Yes, we manufacture specialized goalkeeper uniforms for soccer, hockey, and other sports with reinforced areas, different cuts, and specialized features for goalkeeper requirements.

Can you make referee uniforms?

Definitely! We manufacture referee and official uniforms for various sports with appropriate colors, styling, and certification compliance where required.

Do you make training wear?

Yes, we manufacture complete training wear lines including practice jerseys, training pants, warm-up suits, compression wear, and conditioning apparel.

Can you produce fan merchandise?

Absolutely! We produce fan jerseys, t-shirts, hoodies, caps, and other merchandise for teams, clubs, and events with the same quality as official team gear.

Do you make compression wear?

Yes, we manufacture compression shirts, shorts, sleeves, and full-body suits using technical fabrics that provide muscle support and improved performance.

Can you create special event uniforms?

Yes, we create uniforms for special events including tournaments, championships, commemorative games, and special occasions with unique designs and features.

Do you make coaching staff apparel?

Definitely! We create coordinated apparel for coaching staff, trainers, and support personnel including polo shirts, track suits, and professional wear.

Ordering & Pricing

20 Questions

Can I add items to an existing order?

If the order hasn't entered production, we can often add items. Once production starts, additions typically require a separate order with separate shipping.

What if I need to change quantities?

Quantity changes are possible before production starts. Increases are usually no problem; decreases may incur charges if materials are already purchased.

Do you offer trial orders?

Yes, we welcome trial orders for new customers to experience our quality and service before committing to larger orders. Minimum quantities still apply.

Can I get references from other customers?

With customer permission, we can provide references from similar organizations who have worked with us. We respect customer privacy and only share with consent.

What's included in setup costs?

Setup costs may include design digitization, screen preparation, pattern creation, and other one-time production preparation expenses detailed in your quote.

What is your minimum order quantity?

Our minimum order quantity typically starts at 25 pieces per design for custom apparel. However, we can be flexible based on your specific requirements and may accommodate smaller quantities for certain products.

How do I place an order?

Simply contact us with your requirements, and we'll guide you through the process. We'll discuss design, materials, sizes, quantity, and provide a detailed quote. Once approved, we'll start production after receiving your deposit.

Do you provide free quotes?

Yes, we provide detailed quotes at no cost. Simply provide us with your requirements including design, quantity, materials, and sizes, and we'll prepare a comprehensive quote within 24 hours.

How is pricing calculated?

Pricing depends on factors including quantity, materials chosen, complexity of design, printing methods required, and customization level. Higher quantities receive better per-piece pricing.

Do you offer bulk discounts?

Yes, we offer attractive bulk pricing discounts. The more you order, the better the per-piece price. We'll provide detailed pricing tiers when you request your quote.

Can I get a sample before placing a large order?

Absolutely! We highly recommend ordering samples to check material quality, fit, colors, and printing before placing your full order. Sample costs are often credited toward your final order.

How long does it take to receive a sample?

Sample production typically takes 7-10 business days, plus shipping time. For rush samples, we can expedite to 5-7 days with express shipping options available.

Are there setup fees?

Setup fees may apply for complex designs, new screen setups, or embroidery digitizing. These fees are clearly outlined in your quote and are often waived for larger orders.

Can I reorder the same design later?

Yes! We maintain all design files, specifications, and measurements for future reorders. This makes reordering quick, easy, and ensures consistency with previous orders.

Do you offer seasonal discounts?

We occasionally offer seasonal promotions and special discounts for early orders. Subscribe to our newsletter or follow us to stay updated on special offers and promotions.

Can I get pricing for different quantities?

Yes, we provide pricing for multiple quantity levels so you can see how costs decrease with higher volumes. This helps you make informed decisions about order sizes.

Do you offer early bird pricing?

Yes, we offer special early bird pricing for orders placed well in advance of needed delivery dates. This helps with production planning and saves you money.

What about pricing for non-profit organizations?

We offer special consideration and pricing for qualifying non-profit organizations, youth leagues, and charitable causes. Contact us to discuss your organization's needs.

Can I lock in pricing for future orders?

For large or recurring orders, we can discuss pricing agreements that lock in rates for specified periods or quantities. This helps with your budget planning.

Do prices include everything?

Our quotes include all production costs, but shipping, insurance, and any applicable duties or taxes are listed separately for complete transparency.

Materials & Quality

20 Questions

Do you offer organic cotton options?

Yes, we can source certified organic cotton for customers prioritizing natural, sustainable materials. These options may have longer lead times and different pricing.

What about bamboo fiber materials?

Yes, we offer bamboo fiber options which are naturally antibacterial, moisture-wicking, and eco-friendly. These materials offer excellent performance characteristics.

Can you provide material certifications?

Yes, we can provide material certifications including OEKO-TEX, organic certifications, recycled content verification, and other relevant quality certifications.

Do you test for shrinkage?

Yes, we conduct pre-shrinking treatments and shrinkage testing to ensure dimensional stability after washing. This prevents fit issues after the first wash.

What about pilling resistance?

We test for pilling resistance and choose materials and construction methods that minimize pilling and maintain appearance over time with proper care.

What types of materials do you use?

We use premium materials including moisture-wicking polyester, cotton blends, mesh fabrics, spandex blends, bamboo fiber, recycled materials, and specialty performance fabrics from reputable suppliers worldwide.

Are your materials moisture-wicking?

Yes, most of our sports fabrics feature advanced moisture-wicking technology that draws sweat away from the body, keeping athletes dry and comfortable during intense activities.

Do you use eco-friendly materials?

Absolutely! We offer various eco-friendly options including recycled polyester, organic cotton, bamboo fiber, and sustainably sourced materials. We're committed to environmental responsibility.

How do you ensure quality control?

We have a comprehensive quality control system with multiple checkpoints throughout production. Each garment is inspected for stitching, printing quality, measurements, and overall finish before packaging.

What quality standards do you follow?

We follow international quality standards including ISO 9001, OEKO-TEX Standard 100 for textile safety, and maintain strict internal quality protocols to ensure every product meets or exceeds customer expectations.

Are your fabrics colorfast?

Yes, all our fabrics undergo colorfast testing to ensure colors won't fade or bleed during washing. We use high-quality dyes and follow proper fabric treatment processes.

Do you test fabric durability?

Yes, we conduct durability testing including washing tests, stretch tests, and wear resistance testing to ensure our garments maintain their appearance and performance over time.

What thread do you use for stitching?

We use high-quality polyester and cotton threads that match the durability and stretch properties of our fabrics. All stitching is reinforced at stress points for maximum durability.

Are your materials safe and non-toxic?

Absolutely! All our materials are OEKO-TEX Standard 100 certified, ensuring they're free from harmful chemicals and safe for direct skin contact, including for children's apparel.

Do you offer fabric weight options?

Yes, we offer various fabric weights from lightweight breathable options for hot climates to heavier materials for cooler conditions. We'll recommend the best weight for your intended use.

What weight fabrics do you typically use?

We use various fabric weights: lightweight (120-140 GSM) for hot climates, medium weight (150-180 GSM) for general use, and heavyweight (200+ GSM) for cold weather or durability needs.

Do you offer anti-microbial fabrics?

Yes, we offer fabrics with anti-microbial treatments that inhibit bacteria growth, reduce odors, and maintain freshness during extended wear and intense activities.

Can you provide fire-resistant materials?

Yes, for specialized applications, we can source and work with fire-resistant and flame-retardant materials that meet specific safety standards and regulations.

What about UV protection in fabrics?

Many of our fabrics offer natural UV protection, and we can provide specialized UV-resistant materials with UPF ratings for outdoor sports and extended sun exposure.

Do you test color bleeding?

Yes, we conduct colorfastness testing to ensure colors won't bleed or transfer during washing, sweating, or normal use. This is part of our standard quality control process.

Design & Customization

20 Questions

Can you create team mascot designs?

Yes, our designers can create original mascot illustrations and integrate them into your uniform designs, creating unique team identity and branding.

Do you offer embossed designs?

Yes, we can create embossed and debossed effects using specialized techniques that create raised or recessed design elements for unique texture and appearance.

Can you print on multiple garment areas?

Yes, we can print on front, back, sleeves, sides, and other areas of garments. Each print location is considered in design planning and pricing.

Do you offer design copyright transfer?

Yes, original designs created specifically for your order can include copyright transfer, giving you full ownership of the design for future use.

Can you create designs for different garment types?

Yes, we adapt designs across different garment types in your order, maintaining design consistency while optimizing for each garment's specific characteristics.

Can you work with my existing design?

Absolutely! Send us your existing design files, and our team will review them for production feasibility. We can work with various file formats and will optimize designs if needed for best printing results.

What design file formats do you accept?

We accept various formats including AI, EPS, PDF, PSD, PNG, JPG, and vector files. High-resolution vector files work best for scaling and printing. Our team can convert formats if needed.

Do you provide design consultations?

Yes, our experienced design team provides consultations to help you create the perfect design. We discuss color schemes, layout, branding placement, and design elements to achieve your vision.

Can you create designs from scratch?

Definitely! Our talented designers can create completely original designs based on your ideas, team requirements, color preferences, and branding guidelines. We provide initial concepts for your approval.

How many design revisions do you allow?

We include up to 3 design revisions in our standard service to ensure you're completely satisfied. Additional revisions can be accommodated if needed to perfect your design.

Can you match specific Pantone colors?

Yes, we can match specific Pantone colors and provide color swatches for approval. We use professional color matching systems to ensure accurate color reproduction in your final products.

Do you offer 3D design mockups?

Yes, we provide detailed 3D mockups so you can visualize exactly how your design will look on the finished garment before production begins. This helps ensure your complete satisfaction.

Can you incorporate team logos?

Absolutely! We can incorporate your team logos, sponsor logos, and any branding elements. We ensure proper logo placement, sizing, and color matching for professional results.

What about copyright and trademark issues?

We respect all intellectual property rights. Clients are responsible for ensuring they have rights to use any logos or designs. We can create original alternatives if copyright issues exist.

Can you create gradient and complex color designs?

Yes, especially with sublimation printing, we can create complex gradients, photo-realistic designs, and unlimited color combinations that aren't possible with traditional printing methods.

Can you print photographs on uniforms?

Yes, with sublimation printing, we can reproduce photographs and photo-realistic images on uniforms with excellent detail and color reproduction.

Do you offer reflective elements?

Yes, we can add reflective strips, logos, or elements for visibility and safety, particularly useful for training gear, cycling uniforms, or running apparel.

Can you create glow-in-the-dark designs?

Yes, we can incorporate glow-in-the-dark inks and materials for special events, night games, or unique design effects that charge with light and glow in darkness.

Do you offer metallic finishes?

Yes, we can create metallic effects using foil printing, metallic inks, and specialized materials that provide gold, silver, and other metallic appearances.

Can you match existing team colors exactly?

Yes, we can match existing colors using Pantone references, color swatches, or physical samples. We provide color approval samples to ensure perfect matching.

Production & Manufacturing

20 Questions

Do you maintain inventory for reorders?

We don't maintain finished goods inventory, but we keep your design files, specifications, and material requirements for quick reorder processing.

Can you match production to my schedule?

Yes, we work with your timeline requirements and can schedule production to ensure delivery when you need it, whether for seasons, events, or specific dates.

What if I need production status updates?

We provide regular status updates and can schedule calls or video conferences to review production progress, especially for large or complex orders.

Do you photograph finished products?

Yes, we can photograph finished products before shipping for your approval, marketing use, or record-keeping, especially valuable for custom designs.

Can you coordinate with my marketing team?

Yes, we can work with your marketing team for product photography, material specifications, care instructions, and other information needed for marketing materials.

What is your typical production time?

Standard production time is 2-4 weeks depending on order complexity and quantity. We provide exact timelines with each quote and can accommodate rush orders when needed.

Do you offer rush production?

Yes, we offer expedited production services for urgent orders. Rush orders typically take 1-2 weeks with additional fees. Contact us to discuss your timeline requirements.

How do you handle large orders?

We have the capacity to handle orders of any size, from small teams to large organizations. Our production facility can scale up with additional shifts and resources to meet deadlines.

Can you handle seasonal peaks?

Yes, we plan for seasonal demands and can increase production capacity during peak seasons. We recommend placing orders early for best pricing and delivery times.

Do you provide production updates?

Absolutely! We provide regular production updates via email, including cutting, printing, sewing, and quality control milestones. You'll know exactly where your order stands.

What equipment do you use?

We use state-of-the-art equipment including computerized cutting machines, advanced sublimation printers, industrial sewing machines, heat presses, and quality control stations for professional results.

How many units can you produce per day?

Our daily production capacity varies by product complexity, but we can typically produce 500-1000 units per day with our current setup, scaling up for larger orders as needed.

Do you have backup suppliers?

Yes, we maintain relationships with multiple material suppliers to ensure consistent supply chains and avoid production delays. We always have backup options for critical materials.

What happens if there are production delays?

We communicate immediately if any delays occur, explain the reason, and provide updated timelines. We work overtime when possible to minimize delays and keep customers informed.

Can you handle multiple designs in one order?

Yes, we can produce multiple designs within a single order. This is common for teams wanting different designs for home/away games or different player positions.

What quality checks do you perform?

We perform multiple quality checks including fabric inspection, cutting accuracy, stitching quality, print alignment, color matching, sizing verification, and final appearance inspection.

Can you accommodate special production requirements?

Yes, we can accommodate special requirements like particular stitching patterns, specialized construction methods, or unique assembly processes for custom applications.

Do you have backup power systems?

Yes, our facility has backup generators and UPS systems to ensure continuous production even during power outages, maintaining your delivery schedules.

How do you ensure consistent production quality?

We use standardized procedures, regular training, quality checkpoints, and detailed documentation to ensure every item meets the same high standards regardless of production batch.

Can you produce prototypes?

Yes, we create prototypes and pre-production samples to test fit, appearance, functionality, and performance before committing to full production runs.

Sizing & Fitting

20 Questions

Do you offer size grading services?

Yes, we provide professional size grading to ensure proper proportions and fit across all sizes, maintaining design integrity from XS to XXXL and beyond.

Can you create inclusive sizing?

Absolutely! We're committed to inclusive sizing and can create extended size ranges ensuring everyone can participate regardless of body type or size.

What about international size conversions?

We're familiar with international sizing standards (US, UK, EU, Asian) and can convert between systems or create custom sizing based on your market's preferences.

Do you offer fitting consultations?

Yes, our fit specialists can provide consultations on sizing, fit preferences, and adjustments to ensure optimal comfort and performance for your specific needs.

Can you accommodate body measurements?

Yes, for precise fitting, we can work from individual body measurements to create perfectly fitted garments, especially important for professional or high-performance applications.

Do you provide size charts?

Yes, we provide detailed size charts for all our products with measurements in both metric and imperial units. Our charts include chest, waist, hip, and length measurements for accurate sizing.

Can you create custom sizes?

Absolutely! We can create completely custom sizes based on your specific measurements. This is perfect for teams with players of varying sizes or special fit requirements.

How do I measure for the best fit?

We provide detailed measuring instructions and video guides. Key measurements include chest/bust, waist, hips, and preferred fit (loose, regular, or athletic). We're happy to assist with measuring questions.

Do you offer fitting samples?

Yes, we recommend ordering fitting samples in key sizes before bulk production. This ensures proper fit and comfort for your team members and prevents sizing issues.

What if the sizes don't fit properly?

If there are significant sizing issues due to our error, we'll remake the affected items at no cost. We work closely with customers to ensure proper fit from the start.

Do you accommodate plus sizes?

Yes, we manufacture in extended sizes up to 5XL and beyond. We understand the importance of inclusive sizing and ensure all sizes maintain the same quality and design integrity.

Can you adjust patterns for different body types?

Yes, our pattern makers can adjust cuts and fits for different body types, athletic builds, or specific requirements. We offer regular, athletic, and relaxed fits.

Do you offer youth and adult sizing in the same order?

Absolutely! We commonly produce mixed age ranges in single orders for schools, clubs, and family teams. We ensure consistent design across all sizes.

How consistent is your sizing?

Our sizing is very consistent thanks to computerized cutting and strict quality control. We maintain detailed grading rules and patterns for each size to ensure uniformity.

Can I get different fits for the same design?

Yes, we can produce the same design in different fits - such as regular fit for some players and athletic fit for others - within the same order to accommodate different preferences.

Do you offer slim and regular fits?

Yes, we offer various fits including slim, regular, athletic, and relaxed cuts. Each fit is designed for different body types and preferences while maintaining the design integrity.

Can you adjust sleeve and hem lengths?

Absolutely! We can customize sleeve lengths, hem lengths, and overall garment proportions to create the perfect fit for different body types and preferences.

What about women's specific fits?

We offer women's specific patterns and fits that account for different body shapes and proportions while maintaining comfort and performance characteristics.

Do you offer tall and petite sizes?

Yes, we can create tall and petite versions of our garments with adjusted proportions for length, torso, and limb measurements while maintaining proper fit.

Can you make the same design in different fits?

Yes, we can produce the same design in multiple fits within a single order to accommodate team members with different fit preferences and body types.

Shipping & Delivery

20 Questions

Do you provide shipping insurance?

Yes, all shipments include insurance coverage for loss or damage during transit. Higher value orders receive additional coverage for complete protection.

Can you arrange local pickup?

Yes, customers visiting Pakistan or having local representatives can arrange pickup from our facility, saving shipping costs and time.

What about port-to-port shipping?

For very large orders, we can arrange port-to-port shipping via sea freight, which is more economical for high-volume orders with flexible timelines.

Do you handle import documentation?

Yes, we prepare all necessary export documentation and can assist with import documentation requirements, working with your customs brokers or freight forwarders.

Can you schedule recurring deliveries?

Yes, for ongoing orders, we can schedule regular production and delivery cycles to maintain your inventory levels and meet seasonal demands.

Which countries do you ship to?

We ship worldwide to over 30 countries. Our main markets include USA, Canada, UK, Australia, Germany, France, Netherlands, UAE, and many others. Contact us to confirm shipping to your location.

What shipping methods do you use?

We use reliable international couriers including DHL, FedEx, UPS, and postal services. We choose the best option based on your location, urgency, and package size for optimal delivery.

How long does shipping take?

Shipping times vary by destination: Express delivery takes 3-5 business days, standard shipping takes 7-10 business days, and economy shipping takes 14-21 business days worldwide.

Do you provide tracking information?

Yes, we provide detailed tracking information for all shipments. You'll receive tracking numbers and can monitor your package's journey from our facility to your destination.

What are your shipping costs?

Shipping costs depend on destination, package weight, size, and shipping method chosen. We provide exact shipping costs with your quote and offer various options to suit your budget.

Do you offer free shipping?

We offer free or discounted shipping on orders above certain minimum quantities. This varies by destination, and we'll include these details in your quote.

Can you ship to multiple addresses?

Yes, we can split orders and ship to multiple addresses. This is common for teams with players in different locations or organizations with multiple branches.

What about customs and duties?

We handle all export documentation and declare accurate values. Import duties and taxes are the customer's responsibility and vary by country. We can provide guidance on typical duties.

Do you offer door-to-door delivery?

Yes, we use door-to-door courier services for most destinations. This ensures your package is delivered directly to your specified address with full tracking and insurance.

What if my package is lost or damaged?

All shipments are insured against loss or damage. If issues occur during transit, we'll work with the courier to resolve the problem and ensure you receive your order.

Do you offer express shipping?

Yes, we offer express shipping options through DHL, FedEx, and UPS with delivery in 2-5 business days to most international destinations at premium rates.

Can you coordinate delivery dates?

Yes, we can coordinate delivery dates for events, seasons, or specific needs. We work backward from your required date to ensure timely arrival.

What packaging do you use?

We use professional packaging including individual poly bags for each item, protective outer packaging, and branded presentation for retail-ready delivery.

Do you offer white glove delivery service?

For large orders or special requirements, we can arrange white glove delivery services including unpacking, setup, and removal of packaging materials.

Can you ship directly to team members?

Yes, we can ship individual orders directly to team members' addresses, which is convenient for distributed teams or direct-to-player fulfillment.

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